May 2021

Congratulations to the T4 Nursing, Respiratory Care, and Spiritual Care staff on receiving the May Platinum Quality Award!

May 2021 Platinum Quality Award Winners at Reading Hospital

 

Here is the incredible testimonial from an inspired leader:

“T4 had two patients, husband and wife, for several weeks. Both were diagnosed with COVID. They were separated from each other for three weeks and although close by in proximity, both were struggling to survive. Early Wednesday morning, the husband decompensated and transitioned to comfort care. This was devastating news – this patient had beat cancer three times and initially beat COVID and was transferred to MedSurg. Knowing that the husband transitioned to comfort, and his death was imminent, the T4 Nursing Team – Kendall, Jessica, and Jerry – collaborated with the Provider, Courtney, and Respiratory Specialists Morgan and Alyssa to transport the wife on BIPAP to see her husband down the hall one last time. David from Spiritual Care provided support to the daughter as she watched her parents from outside the room. Two patients on the same unit, husband and wife, on respiratory support, fighting the same horrid disease, were able to lay next to each other holding hands one last time. After this last visit, the husband and wife ended up passing away minutes from each other several hours later. Lots of tears were shed on this day, but this is proof that love is strong and overcomes all.”

April 2021

Congratulations to Christopher Valente, MD, Chief, Section of Pediatric Medicine, on receiving the April Platinum Quality Award!

Christopher Valente MD - April Platinum Quality Award

 

Here is the testimonial from a grateful parent: 

“After just having been released from the hospital hours before, we came back to have our son assessed again for his worsening state. Dr. Valente acted quickly and diligently, listening to me, and trusting my concerns. He performed a lumbar puncture and let us know that our son had an alarming situation and needed urgent care. He was calm, patient, and supportive and recommended that we transfer him to St. Christopher's so that he could have further testing and treatment. After he was admitted to St. Christopher's on Saturday morning, he experienced a seizure, leading him to be transferred to the ICU. I wanted to express my gratitude for Dr. Valente and his care for my son, who's only 10. I truly believe that Dr. Valente helped save my son's life. For this, there is no amount of ‘thank you’s’ that would be enough. He has even called me personally TWICE since being released from the ER to follow up on my son. I have never had a doctor do something like that. I am beyond grateful to him and to all of the people who worked with my son while he was going through his own hell.”

Quality Awards Story of the Year 2020

Congratulations to Jaquelyn M. Thomas, RNIII, Emergency Department, winner of the first ever Quality Awards Story of the Year for 2020! 

Quality Award of the Year 2020 - Reading Hospital


The Quality Awards Story of the Year is carefully selected from all of the Platinum Quality Award winners that year. Out of the twelve stories submitted to the Senior Leadership Group for review, Jaquelyn's story was chosen unanimously!

Testimonial from a grateful patient: 
 

"Nurse Jackie is someone VERY special to me. We have known each other for one-and-a-half years now, and she has seen me at my worst. This is the FIRST time she has seen me clean and sober. I was grateful to hand her my 24-hour and 30-day clean and sober key tags (coming up on 60 days). Nurse Jackie was in the ER almost every time I was admitted for meth abuse. No one trying drugs thinks they will lose it all and end up an addict in the emergency room, rehab, etc. But this is the sad reality of where we end up. An embarrassing handful of times I have been in the ER. No matter what time I was admitted, I was always placed under her watchful eye. If her shift was over or she was called away, she would have another nurse stay by my bedside till I was out cold. I would always wake up to find a snack she would leave for me with an encouraging note … I have saved every one of them. Thank you!"

Thank you to Jaquelyn for showing such compassion and understanding to our patients.

March 2021

Michelle Fetich and Sharon Voelker

Congratulations to NICU nurses Michelle Fetich, BSN, RN, Clinical Nurse Manager, and Sharon Voelker, BSN, RN II, on receiving the March Platinum Quality Award!

Read this testimonial from an inspired colleague:

“A patient born on the cusp of viability coded on our unit. Michelle was the patient's nurse, and Sharon was the charge nurse that night. The extensive code went on for about an hour and unfortunately, the team was unable to successfully resuscitate the patient. The grieving parents immediately left the hospital when the code ended, as it was their way of coping with the loss. Due to the amount of EPI that was given to the infant, the baby's heart was still beating, if ever so slowly. When the code was called, without hesitation, Sharon and Michelle swaddled the patient and took turns holding him over the next hour or so until his heart stopped so that he would finally feel the comfort of being held and to be there with him so that he would not die alone. They played soft lullaby music for him and whispered to him how much he was loved before he drifted.”

February 2021

Group of doctors and nurses standing in a group

Congratulations to the C2 Pediatrics Team, winners of the ​​platinum Quality Award for the month of February!

Check out this testimonial from an inspired leader:

“We had a patient admitted to the Pediatric unit for COVID-19 who is autistic, developmentally delayed, and has had a difficult start in life so far. She needed to stay with us until her quarantine time was finished and we could find placement for her. The nurses were nothing short of amazing. Nina, Brittany, and Kate gave her baby dolls, baby bottles, carriers, and a car made from cardboard for her to play with. She connected so well with Kate and Victoria that she calmly listened to them when they provided medication. Over one weekend, she had more behavioral outbursts. Staff were getting frustrated. However, they kept the best interest of the patient at heart. I reached out to Ashley, Loni, and Geri for support to keep her on the unit, and to brainstorm additional resources. Loni called the bedside nurse and talked her through the behavior plan. Nicole had a difficult conversation setting limits with the patient. By the afternoon, she was a different person. The highlight of her day was when Candice, the night sitter, spoke with her in Spanish, a language that comforted her. Candice held her hand and the patient's eyes lit up. I have witnessed the definition of Pediatric nursing. More than anything, the patient needed something that we often take for granted … a touch, a hug, or holding a hand. The Pediatric nurses and sitters advocated for her when others wanted to give up. I am so proud of this team!"

December 2020

President and two nurses holding an award.

Congratulations to Gene C. Santiago, RNI, R3East, platinum winner of the December Quality Award! 

Check out this testimonial from an inspired colleague: 

“It is not every day that a patient passes away unexpectedly on our unit. Gene, a new nurse, had found that his patient had ceased to breathe in his sleep. The wife of the patient arrived before being notified of the passing, but Gene was able to have a room ready early for her arrival. He brought her into the room after she received the news and, even with his busy patient assignment, took the dedicated time to explain each moment of the patient's final morning. He got her in a chair next to the patient and gave her tissues. This level of empathy was amazing, and Gene created the best experience in this horrible situation."​

Thank you for going above and beyond in helping this patient’s family!

November 2020

Nurse holding award with president

Congratulations to Melissa Reese, RN III, T4, platinum winner of the November Quality Award! ​

Check out this testimonial from patient's grateful family: 

“My dad, my hero, was rushed to Reading Hospital in early June from a skilled nursing facility after spending three months in quarantine. After being diagnosed with stage four metastatic lung cancer, on top of pneumonia and COVID, he was put on hospice and moved to T4 under the care of Melissa. She advised us to think in terms of days, not weeks. We desperately wanted to visit him in person, but of course, worried about the risk of spreading COVID. Melissa was patient and empathetic, spending much time FaceTiming with myself and each of my three siblings, as well as all eight of my Dad's grandchildren. Melissa held his hand, talked to him, and played him soothing music throughout the night. She took care of him as we would have until we were able to see him one last time. Spending the last few hours of his life being able to touch him, talk to him, and see how peacefully he passed was a gift we will cherish forever. Once our family knew my sister and I were able to be with him at the end, it gave all a sense of peace and relief. Melissa gave us the ability to cope better that we would have otherwise. You are a blessing in our lives, and we are eternally grateful for the sacrifices you make every day to care for patients."

Thank you for your dedication in helping this patient!

October 2020

Reading Hospital Quality Award - October 2020

Congratulations to the Spring Ridge Surgery Center Team, platinum winner of the October Quality Award!  

Testimonial from a patient’s spouse:

“My husband had a seizure at work after finishing a case in the OR and was taking a break in the employee lounge. Luckily, Sandy Casciato, CRNA, was in the lounge with him. She called a code and with the assistance of the anesthesiologists, Dr. Castanada and Dr. Rodriguez, and staff, my husband was stabilized for transport to the ED where he had a second seizure. After he had a CT scan, it was determined he has brain cancer. My husband underwent a craniotomy the next day and had dislocated both shoulders and shattered his left humorous during the first seizure, which required surgery. After a stint in rehab, two more craniotomies, an infection, and a severe allergic reaction later, he was back at Reading Hospital for rhabdomyolysis. Knowing how depressed my husband was, because of COVID – not being able to have visitors and having been through so much – the Spring Ridge Surgery Center Team got together and made huge signs saying, 'WE MISS YOU, WE LOVE YOU, GET WELL.' They stood outside his window with these signs and this brought both of us to tears, but these were tears of THANKS. It has been an extremely long 7 months and it is still not easy. He finished radiation and first round of chemotherapy and will hopefully be returning to work, at least part time, in October. We want to recognize Spring Ridge staff for their quick response during my husband's seizure and for their ever-loving kindness."

Thank you to the Spring Ridge Surgery Center Team for showing so much kindness as well as going above and beyond!

July 2020

three masked people holding quality award

 

Congratulations to Angela Yoder, RN V, MICU, N4S, platinum winner of the July Quality Award!

Testimonial from a patient’s family member:

“My sister, who was only in her forties, passed away in June. However, she received excellent care by Angela. Angela was very attentive to myself and my family’s needs as she was removed from the ventilator and placed on comfort care. Angela was thoughtful enough to listen to us through this terrible situation. My mother and I were talking about my sister being an organ donor. Angela was listening and she informed us that she was not able to donate internal organs due to her conditions. Although we felt disheartened, Angela offered to make a call for us, and later in the night, I received a phone call from Gift of Life who told us my sister was able to donate other portions of her body. Angela enabled my sister to help others with her passing. Angela is a wonderful nurse, and I appreciate everything that she did for my sister and my family during this tough time.”

Thank you for going above and beyond in helping this patient’s family!

June 2020

four people standing in hospital hallway, wearing masks and holding award.

Congratulations to Kim Reeser, MSN, RN, CAPA, Unit Director – Perioperative Services Nurse Manager, Procedural Suite, platinum winner of the June Quality Award!

Testimonial from an inspired supervisor:

“We had a nursing home patient who was in need of a capsule procedure. Due to this patient’s illness, Kim personally took on coordinating the procedure to be completed in the transport ambulance prior to her appointment for dialysis. Kim and one of her Endo nurses completed the capsule procedure in the transport vehicle, preventing the patient from having to come into the hospital. And then the next day Kim went to Manor Care to retrieve the processor for evaluation. She spent hours collaborating with administration at Manor Care, Transportation, and staff to ensure this patient had the safest way of obtaining the care she needed from our Endo staff.”

Thank you for your dedication in helping this patient!

May 2020

medical staff masked and holding award

 

Congratulations to our Quality Award Winner for May: Robert Nystrom, Assistant Manager, Laboratory Central Processing

From am appreciative colleague:

“Robert Nystrom, Assistant Manager, Laboratory Central Process and Referral Testing, has been working with several reference labs since the beginning of March to ensure that Tower Health is able to offer the shortest turnaround time possible for COVID 19 PCR testing. He consistently monitored turnaround times, was in constant contact with each reference lab, and negotiated pricing and test volume allowances. His dedication has resulted in a switch from Quest to Mayo, resulting in a minimum decrease of two days in resulting time, receipt of a 900-vial supply of sampling kits, and most recently a volume allowance increase of 100 samples per day. This volume increase has allowed Tower Health to partner with American Airlines as their designated employee testing resource. Robert puts in long hours every day and spends each weekend sending and receiving countless emails in order to make these things happen. Because of his efforts, our front-line caregivers are better able to care for our patients.”

Thank you to Robert for your hard work, and congratulations to all of April's awardees!

April 2020

man in suit and medical worker masked and bumping elbows to pose for camera.

Congratulations to our Quality Award Winner for April: Jonalyn Horning, RN II, C1

From am appreciative colleague: From an appreciative colleague: 

“Jonalyn possesses a caring spirit that goes far beyond what is normal or expected in her role as an RN. Not only does she exemplify caring and concern daily for each of her patients, she also does many extra things for her patients. One day recently she came in on her day off to visit a patient in his 70s who didn't have any visitors or family that we knew of. This man was one that society often turns from: grumpy, history of substance abuse, etc. Jonalyn, however, treated him with the courtesy and respect that all patients deserve. She went to Walmart prior to visiting him because he had confided that he didn't have clothing to go home in. She purchased, with her own money, shoes, pants, and a shirt, among some other clothing items, for him to go home with dignity in clean, new clothing. She then visited with the patient after gifting him with these items. He was so appreciative and was tearing up as he referred to her his ‘lifeline’. I am so impressed with her genuine caring spirit.”

March 2020

three women hold award in front of projected image on white screen.

Congratulations to our Quality Award Winner for March: Megan Dietrich, RN II, OR.

From a grateful colleague:

“Recently, on a rainy, cold, and foggy day, I was involved in a motor vehicle accident with my young sonand baby on the way to a sporting event. While I was making sure my boys and the other driver were safe, Megan came to help. She introduced herself as a nurse who lived nearby and came to see if anyone needed help. I recognized her as an employee of Reading Hospital because I used to see her around in her blue scrubs. Megan and her husband suggested that I could move my car to their driveway to be in a safer spot to avoid another collision. While waiting for the police and tow truck, she came over and asked me if I needed anything for my boys or myself. I told her we were okay, that we would just wait in my car for the tow truck. She had gone into her house, but a little bit later she came out and gave me some water and invited me into her home while we waited. I accepted her offer and went inside since it was cold in the car, still raining, and being in the car was making my baby fussy. She welcomed us in and made us feel so comfortable in her home. I am grateful that she was there for us in that very scary moment. I feel that Megan deserves to be recognized for her selfless act of caring and kindness. She calmed me down and made me feel safe. She did not know us, but she cared for our well-being as I am sure she does in her role as a nurse to the patients at Reading Hospital. Thank you, Megan!”

February 2020

two medical workers and man in suit smile for the camera and hold the award.

Congratulations to Reading Hospital’s two Quality Award Winners for February: Joycelean Jost, MBA-HC, BSN, RN-BC, Nurse Manager and Deborah Devine, LPN from the Family Health Care Center.

From an inspired colleague:

“One Friday evening, a physically disabled patient had just finished his appointment at the Family Health Care Center. Unfortunately, he missed his Special Barta transportation because his appointment had taken longer than expected. Being wheelchair-bound, the patient had no way of getting home. Joyce was called about the situation and returned to the office to help this patient get home safe. However, due to the late hours on a Friday evening, she was unable to find an available wheelchair van.Joycelean Jost and Deborah Devine 

With some brainstorming and assurance that the patient would receive assistance to safely exit the vehicle at home, Joyce and Deb decided to attempt transportation with an Uber XL. They hoped the vehicle could accommodate the patient’s oversized, non-folding wheelchair. The first attempt took a great deal of time for Joyce to organize while Deb kept the patient and his caregiver company. The Uber vehicle arrived after waiting 30 minutes in the cold outside of the DOB, then the driver declined to take the patient home due to the difficulty of transporting him.

Disappointed, yet not discouraged, Joyce and Deb brought the patient back inside and Joyce went back to the drawing board. Finally, after continued efforts, a driver was willing to take the patient home. Joyce and Deb helped get the patient into the car to send him safely home. Joyce’s sense of responsibility for the wellbeing of our patients, even when it requires out-of-the-box thinking, shows just how much she cares. Deb was right alongside her, assisting every step of the way. The two stayed almost three hours over normal office hours on a Friday night to help this patient.”

Thank you to both Joycelean and Deborah for your compassion and empathy, and congratulations to all of January’s awardees!

February 2020

three award winners

Congratulations to Reading Hospital’s two Quality Award Winners for January: Joycelean Jost, MBA-HC, BSN, RN-BC, Nurse Manager and Deborah Devine, LPN from the Family Health Care Center.

From an inspired colleague:

“One Friday evening, a physically disabled patient had just finished his appointment at the Family Health Care Center. Unfortunately, he missed his Special Barta transportation because his appointment had taken longer than expected. Being wheelchair-bound, the patient had no way of getting home. Joyce was called about the situation and returned to the office to help this patient get home safe. However, due to the late hours on a Friday evening, she was unable to find an available wheelchair van.

With some brainstorming and assurance that the patient would receive assistance to safely exit the vehicle at home, Joyce and Deb decided to attempt transportation with an Uber XL. They hoped the vehicle could accommodate the patient’s oversized, non-folding wheelchair. The first attempt took a great deal of time for Joyce to organize while Deb kept the patient and his caregiver company. The Uber vehicle arrived after waiting 30 minutes in the cold outside of the DOB, then the driver declined to take the patient home due to the difficulty of transporting him.

Disappointed, yet not discouraged, Joyce and Deb brought the patient back inside and Joyce went back to the drawing board. Finally, after continued efforts, a driver was willing to take the patient home. Joyce and Deb helped get the patient into the car to send him safely home. Joyce’s sense of responsibility for the wellbeing of our patients, even when it requires out-of-the-box thinking, shows just how much she cares. Deb was right alongside her, assisting every step of the way. The two stayed almost three hours over normal office hours on a Friday night to help this patient.”

Thank you to both Joycelean and Deborah for your compassion and empathy, and congratulations to all of January’s awardees!

January 2020

president and staff member

 

 

Congratulations to our Quality Award Winner for December: Jacquelyn M. Thomas, RN III, Emergency Department!

From a grateful patient:

“Nurse Jackie is someone VERY special to me. We have known each other for one and a half years now and has seen me at my worst. This is the FIRST time she has seen me clean and sober. I was grateful to hand her my 24-hour and 30-day clean and sober key tags (coming up on 60 days). Nurse Jackie was in the ER almost every time I was admitted for meth abuse. No one trying drugs thinks they will lose it all and end up an addict in the emergency room, rehab, etc. but this is the sad reality of where we end up. An embarrassing handful of times I have been in the ER. No matter what time I was admitted, God always had me under her watchful eye. If her shift was over or she was called away, she would have another nurse stay by my bedside till I was out cold. I would always wake up to find a snack she would leave for me with an encouraging note … I have saved every one. Thank you, Nurse Jackie, for showing love and compassion to a complete stranger and addict. You make a difference and I am forever grateful."


 

2019 Award Winners

Congratulations to all of December's awardees!

December 2019

Congratulations to our Quality Award Winner for November: Meghan E. Maclean, MD, Palliative Medicine!

From an inspired colleague:

Bill and staff member

“I am pleased to nominate Dr. Meghan Maclean for a quality award. She was kind, empathetic, and compassionate towards a family who was in emotional distress as their loved one was actively dying. The patient's only child, her son, lived out of state and had not seen his mother for six years. Dr. Maclean contacted the patient's son, explained what was going on, and provided emotional support. Both the patient's niece and son were very appreciative that Dr. Maclean reached out to speak with the family at length. When I called the patient's son to offer my condolences, he said he felt peaceful because Dr. Maclean had put the phone to his mother's ear so he could say his goodbyes. He was convinced that his mother waited for him to tell her he loved her and goodbye before passing. This was a special act of compassion."

November 2019

man and woman holding award

Congratulations to our Quality Award Winner for November: Rebecca Orischak, OTR/L, CBIS, Coordinator of Professional Development and Education, RHRW!

From an inspired care team:Quality Award Winner

“A patient at the Rehab Hospital learned that her husband, who was on hospice with a poor prognosis, was admitted to the main hospital. The patient was very upset and wanting to go see her husband. Due to a coordinated effort led by Rebecca Orischak, the patient’s therapy and care was organized in a timely manner to allow the patients’ sons to take the patient to see her husband at the hospital at 9am the next morning. Only a few hours later, after the patient was able to visit her husband that day, the care team learned from the patient’s sons that the husband had passed after seeing his wife one last time. The patient and her family were so grateful to staff for enabling them to be there with their loved one during his last breathe, and treasure this last moment.”