Specialty Management Program
Reading Hospital Ambulatory Pharmacy provides specialty pharmacy services for patients in the surrounding southeastern and central Pennsylvania area.
- What is a specialty pharmacy?
A specialty pharmacy provides complex and sometimes costly medications, that may require special storage and handling. These medications may not be available at your local pharmacy. The medications are injected, taken by mouth or infused. Sometimes, these medications have side effects that require monitoring by a trained pharmacist. Reading Hospital Ambulatory Pharmacy focuses on providing these medications while providing you with excellent customer service and clinical support.
- What services are offered?
- Insurance, billing, and financial assistance
- Pharmacist counseling
- After-hours support
- Home delivery
- Supplies
- Refill reminders
- Interpreter services
- What if I experience an adverse drug reaction?
Call 9-1-1 or have someone drive you to a hospital emergency room if the reaction appears serious or life threatening. Contact Reading Hospital Ambulatory Pharmacy or your doctor who prescribed the medicine to report the reaction.
- What happens if my medication is recalled?
Reading Hospital Ambulatory Pharmacy follows the drug recall guidelines by the FDA, the drug manufacturers and/or state and federal regulatory agencies. We contact you and your provider if a drug recall affects you.
- How do I dispose of unused medication?
For instructions on how to properly dispose of unused medication, please contact Reading Hospital Ambulatory Pharmacy or go to the below FDA websites for information and instruction
- FDA - Where and How to Dispose of Unused Medicines
- FDA - Disposal of Unused Medicines: What You Should Know
Reading Hospital Ambulatory Pharmacy houses a U.S. Drug Enforcement Administration (DEA) authorized collection receptacle called MedSafe. This means you can throw away unused or old medicines in the blue medication disposal bin located in the pharmacy during normal business hours.
- What happens if my medication order is delayed?
In the event of any medication order delays, patients will be contacted by the pharmacy and provided with updated information.
- How do I report a medication error or pharmacy complaint?
There are several ways for you to inform us of your comments, concerns, or suspected errors. Share the concern with staff or the pharmacy manager, either in person, by phone or via email.
Reading Hospital Ambulatory Pharmacy is accredited by the Accreditation Commission for Health Care, Inc. (ACHC). You may also make a complaint to ACHC’s Complaints Department by calling 855-937-2242 or visiting www.achc.org/contact.
- Resources
We look forward to hearing from you, if you need to speak to a pharmacist, we are available in person, by phone, or via email.
Please review our Welcome Packet!
Patient Rights and Responsibilities
- Patient Rights and Responsibilities Hospital
- Patient Rights and Responsibilities Pharmacy Addendum 9.20.2021
Disease-state-specific information
Medication-specific information
Population health information
Pill identifier
Community resources links
- Berks County community resources - Countyofberks.com
- Copay assistance - Copays.org