Seeing a doctor doesn’t have to disrupt your day.
When you need medical treatment quickly, you can count on Tower Health for prompt, professional care — either in-person or online. In addition to our regional network of primary care doctors, specialists, and urgent care centers, we now offer virtual care services seven days a week. Virtual care is a safe, convenient option for minor illnesses and injuries that don’t require a physical evaluation. You can connect with a Tower Health provider while at home or on the go, using your computer or mobile device.
Get the care you need, when you need it.
Tower Health offers several virtual care options to suit your needs. We encourage you to sign up for a MyTowerHealth account so you can easily access your after-visit summaries, refill your prescriptions, and more. Sign up now or log in.
Virtual Medical Treatment for Patients of All Ages
Our virtual care options for adults and children include:
Virtual urgent care. When you need care quickly, we’re available 24/7/365. You can talk to a Tower Health Urgent Care provider via your mobile device or desktop computer – within 10 minutes or less.
- Virtual care by appointment. Have a routine medical question or concern? Schedule a video or phone appointment with your Tower Health Medical Group (THMG) provider on the day and time that works best for you — from wherever it’s best for you.
- Virtual pediatric care. Virtual visits scheduled through St. Christopher’s Pediatric Associates let you talk to your child’s pediatrician or specialist via video.
- eVisits. These health visits are ideal for people who simply want to report their symptoms online without needing to talk to a provider in real-time. You can answer a series of questions related to your symptoms and attach any relevant photos. A Tower Health provider will review the information you submitted and send back treatment instructions in writing. Request an eVisit through your secure MyTowerHealth account.
If you need emergency care, call 911 or go to the nearest emergency room. Please do not use our virtual care services to diagnose life-threatening symptoms.
Virtual Care FAQs
What should I expect during my virtual visit?
Virtual visits are a lot like traditional office visits. Your provider will ask questions about your symptoms and how you’re feeling. If you’re using video, you can show them certain areas of concern (like eye redness or a wound). Your provider will offer medical treatment and, if necessary, order further testing, follow-up visits, or prescriptions.
What technology do I need for a virtual visit?
You can access our virtual care services using a computer, laptop, tablet, or smart phone. If you plan to use Virtual Urgent Care, you’ll need to download and install the Tower Health Virtual Urgent Care app (available from the Apple App Store or Google Play, or via desktop at TowerHealthVirtualUrgentCare.org) and set up an account. Scheduled visits are conducted through MyTowerHealth.
How should I prepare for a virtual visit with video?
Here are some tips to improve your virtual care experience:
- Find a quiet place to have your visit
- Make sure you have a secure and reliable internet connection or Wi-Fi signal
- Use updated hardware and software on your computer, laptop, or smartphone
- Charge and test your devices before you connect with us
- During your visit, let your provider know if the quality of their video or audio makes the conversation unclear
Does my insurance cover virtual visits?
We encourage you to contact your insurance carrier for information regarding medical eligibility, insurance coverage, and any out-of-pocket costs you may incur for your virtual visit.
Who should I contact if I have questions about setting up or accessing virtual care?
For questions about Virtual Urgent Care, please call 855-973-4493