Non-Discrimination - TowerDIRECT

TowerDIRECT complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. TowerDIRECT does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

TowerDIRECT:

• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need these services, contact TowerDIRECT at 484-628-6781. If you believe that TowerDIRECT has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with TowerDIRECT using the following:

420 South 5th Avenue 
West Reading, PA 19611 
Telephone: 1-484-628-6781 
TTY: 1-800-654-5988 
Fax: 1-484-628-6246 
Email: TowerDirect@towerhealth.org

If you need help filing a grievance, please contact us. You can also file a complaint with the PA Department of Health Bureau of EMS, available at https://www.easternemscouncil.org/wp-content/uploads/2023/02/PA-Dept-of-Health-EMS-Complaint-Form.pdf, or by mail or email at:

Pennsylvania Department of Health 
Bureau of EMS 
Attn: Regulatory Compliance 
625 Forster Street, Room 606 
Harrisburg, PA 17120 
1-800-368-1019 
paemsoffice@pa.gov