Tower Health at Home complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity). Tower Health at Home does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity).
Tower Health at Home:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, please call 866-777-4862. TTY: 1-800-654-5988.
If you believe that Tower Health at Home has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity), you can file a grievance with:
Tower Health at Home
Patient Advocate/Civil Rights Coordinator
739 Reading Avenue
West Reading, PA 19601
THAHPatientAdvocate@towerhealth.org
866-777-4862
TTY: 1-800-654-5988
FAX: 610-378-5429
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Patient Advocate/Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue
SW, Room 509F, HHH Building
Washington, DC 20201
1-800-368-1019
800-537-7697 (TDD)
Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html.